Fitbit has been down for the past few hours. The issue started on Wednesday afternoon (PT), with the app not showing any stats. In lieu of metrics, you just get blank space.
Meanwhile, the device page says “you don’t have any connections yet.” Those that just received the Pixel Watch 2 can’t connect their wearable to Fitbit, while Charge 6 owners are entirely out of luck since that process is entirely handled in the app.
Your devices should continue to track stats and will sync them over once the backend is restored.
Fitbit support acknowledged the issue at 5:01 p.m. PT: “We’re aware that some customers are experiencing issues with the Fitbit app and we are currently investigating. We sincerely apologize for the inconvenience, thank you for your patience!”
This appears to be a widespread issue, with its extended length being particularly notable.
Update 1: Stats are already reappearing for some users, but the device page is not consistently back yet.
Update 2: The issue has been resolved, and Google shared this statement on Thursday morning:
We’ve addressed the issue causing some customers to experience issues with the Fitbit app. Anyone still encountering problems should contact Customer Service.
Updating…
More on Fitbit:
- Fitbit Charge 6 Review: A Pixel Watch Lite by any other name
- What AI features are coming next to the Pixel 8 and 8 Pro
- Pixel Watch 2 requires that your Fitbit account uses Google sign-in
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