Google+ beats out Facebook in annual ACSI Consumer satisfaction score
As first noted by Marketing Land’s Danny Sullivan, Google+ came out on top among the highest scores for social media sites in the annual American Customer Satisfaction Index for its debut year. The downfall for Facebook, according to the report, is largely due to the introduction of Timeline, advertisements, and privacy concerns. On the other hand, better privacy controls, no ads, and great mobile support allowed Google+ to take the top spot: