Over the past week, Google has recommended that its employees in North America, Europe, Middle East, and Africa work from home. The coronavirus is now having an impact on customer support, with the Google Store and a handful of other related teams warning about longer support times.
When something goes wrong with your Pixel phone, the first thing you’d think to do is contact Google Support. But what do you do when — surprise, surprise — Google Support isn’t as helpful as you’d expect? For many, the answer is to turn to Reddit, and hope that one particular user and their “Reddit Requests” system will sympathize with your plea.
Google’s Material Theme has slowly been propagating across the company’s various sites and products (just today we told you about Google Sans coming to Chrome OS, in fact), and now it seems Google has pressed the launch button for the Support site redesign.
According to a report this morning out of Android Police, Google is working on an app for live support on Nexus devices. Tentatively named “Google Support,” the app — think Amazon’s Mayday button — will allow users to quickly get help with their phones. This app also reportedly features the ability to share your screen with the real agent on the other end, making getting help just that much easier…