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Google Pixel calls on Android 10 could be hindered by My Verizon app

If you’re a Google Pixel owner on Verizon Wireless, there’s a good chance that calls have been broken or delayed since the Android 10 update. As many have noted, a weird issue with the My Verizon app is hindering calls.

Noted on a support thread, many Google Pixel owners are experiencing issues with phone calls following the Android 10 update. These issues range from lengthy delays up to a minute before the call connects, or calls just not going through at all. The same applies with incoming calls, too.

This issue is tied exclusively to Pixel phones running on Verizon, but there’s a super-easy fix to the problem. For reasons unknown, the My Verizon app is causing this issue with phone calls on Pixel devices running Android 10.

Uninstalling that app seems to fix the problem completely and instantly. Another way to fix the problem is to revoke phone permissions to the app. This issue was affecting my own Pixel 3 XL on Verizon just yesterday, and completely killed calls through Google Voice as well.

More than likely, an update to the My Verizon app will be required to fix this problem. So far, Verizon has yet to acknowledge the issue, but we’ve reached out to the company to see if an app update is planned to fix the problem.

Update: Shortly after publishing, Verizon confirmed that the rollout has started for a new version of the My Verizon app which fixes this issue.

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