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Google sends mass email to apologize for yesterday’s Google Home outage

Following yesterday’s widespread Google Home outage, Google’s VP of Home products Rishi Chandra has sent an email to all Google Home customers apologizing for the incident.

The email is humanly titled “What happened yesterday”:

You may have noticed a problem with your Google Home yesterday morning. We found a glitch with one of our backend systems and spent the day working hard to get everyone back up and running. It’s frustrating when technology doesn’t work the way it should, especially when you’re depending on it. We’re sorry that this happened.

There’s a fix rolling out to all Google Home devices now. If you’re still having trouble, let us know here.

Thanks for sticking with us.

– rishi, on behalf of the Google Home team

9to5Google’s Take

As Google’s hardware business grows and the Google Home encroaches on Amazon’s smart speaker turf, it’s reassuring and refreshing to see the company humbly apologize for its mistake.

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Avatar for Stephen Hall Stephen Hall

Stephen is Growth Director at 9to5. If you want to get in touch, follow me on Twitter. Or, email at stephen (at) 9to5mac (dot) com, or an encrypted email at hallstephenj (at) protonmail (dot) com.