There are a number of things that need to be considered when trying to properly evaluate a device. Beyond mere specs and real life performances, for instance, customer satisfaction is indeed an important metric.
For years, Apple has boasted the iPhone as the number one choice for consumers, but as per the last American Customer Satisfaction Index, Samsung seems to have overthrown the Cupertino giant with its own Galaxy Note 5…
Update: Samsung got in touch to say they’d read the article, and to assure me that steps are in place to improve its returns/exchange process for customers.
In respect of the other points raised we do empathise with your frustrations and can assure you that actions are underway and, in some cases, in place (the Samsung Shop is now able to offer exchange products for failures within the returns period) to ensure that we improve our service and support moving forward
It’s hard to imagine there was once a day when Android flagship phones performed noticeably worse than an iPhone. A few years ago, if there’s one thing Android OEMs were known for, it was pushing the most specced-out plastic phones possible. Most of the time, the specifications didn’t translate to a much better experience.
Despite more impressive-sounding specs, the Android flagships were noticeably slower than iPhones, their cameras were terrible and the fit and finish, or build quality was — quite frankly — woeful. It wasn’t true for every phone, but it was a prevailing theme.
A lot has changed over the past 4-5 years. Android phones have caught up with, and arguably, surpassed the iPhone. They have the best cameras, they’re fast, have useful tech like fast/wireless charging, big batteries, SD Card slots, waterproofing, crazy high def OLED displays and are somehow more affordable. What’s more, Apple’s cloud services which underpin its hardware leaves a lot to be desired, especially in staples like photo management, maps and messaging.
But there’s still one major area that Android manufacturers need to get their act together on: Customer Service.
When the original iPhone was announced 9 years ago, the smartphone market landscape was very different. One of the pre-iPhone champions, of course, was BlackBerry. Its physical QWERTY-equipped devices were fast, efficient and productive. Next to the iPhone, they looked old within a few weeks of Apple’s first smartphone launch.
After that came Android, and with it, the slow-demise of the once-giants of the mobile world. The Canadian company had to try and reinvent itself after years of trying to bring its own platform back to life.
As iPhone went from strength to strength, BlackBerry has had to start again with its very first Android handset. But just how does the company’s first Google-powered phone compare with what many regard to be the best phablet around?
Big phones have been a mainstay in the smartphone market for a few years now. Even Apple got in on the game for the first time last year with the iPhone 6 Plus. This year, Motorola gigantified its Moto X range, and Apple is on to its second generation premium phablet. The Moto X Pure, or X Style, is Motorola’s premium super-phone. Here’s how it compares to Apple’s biggest and best phone yet…
Today we’re getting into the ultimate camera battle between Samsung’s Galaxy Note 5 and Apple’s iPhone 6s Plus. These are without a doubt packing the best camera sensors in mobile right now, but which one will take the throne as 2015’s best smartphone camera? We’ll be taking a look at pictures and video from both devices to find out…
Apple is very rarely the first to introduce new features for features’ sake. The Apple Watch launched an entire year after the first Android Wear devices were unveiled. Touch ID came to the iPhone years after fingerprint sensors were seen on Android phones, and the company was one of the last smartphone manufacturers to offer a larger-screened phone with the release of the iPhone 6 Plus. The examples of Apple being late to the game — although some would argue, the first to do things right — are endless. But this isn’t one of those cases. While Samsung dabbles with edged screens, Apple has today introduced what I think is a game-changing new experience for developers to play with. And play they will.
I’m not an Apple fanboy at all. In fact, I own one Apple smartphone — the iPhone 6 — at the moment, alongside five or six different Android phones. The Nexus 6 is usually my daily driver, and I (kind of, sort of) use Android Wear as my smartwatch OS of choice. I’ve never owned an Apple Watch nor an Apple TV, I didn’t even own an iPhone until the iPhone 5, and I have only been in possession of an iPad for maybe 6 months — the first generation iPad mini — before I found myself never using it at all and decided to sell it on eBay. All of this said, at least one of the improvements Apple brought to the iPhone line today has very much impressed me.
And not only do I think it’s cool, but it sets the iPhone line apart from anything that Android makers offer in 2015… Expand Expanding Close
Leading up to Apple’s “Hey Siri”-themed press event today, Siri has been giving out a lot of unhelpful announcement hints to users who say “Hey Siri, give me a hint”. One of these was a binary code, which when decoded only revealed the word “Gotcha”. It goes without saying that if you want some real hints about what Apple’s going to announce, all you need to do is to read Mark’s roundup.
But Sony, the company that just last week unveiled the world’s first 4K smartphone, the Xperia Z5 Premium, has taken to Twitter to taunt the Cupertino-based company. Also using the familiar binary, Sony wrote “01000111 01100001 01101101 01100101 00100000 01101111 01101110 00101110”. Converted to text? That’s “Game on.” Expand Expanding Close
There are a number of things that need to be considered when trying to properly evaluate a device. Beyond mere specs and real life performances, for instance, customer satisfaction is indeed an important metric.
